Refund policy

R E F U N D S  +  E X C H A N G E S 

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at any time if you are unhappy with your order. In most cases, returns are processed as store credit or exchange due to the nature of our products. However, in rare cases, we may accommodate refunds if the product is returned due to an allergic reaction or damage/defect. In order to receive store credit/refund, please reach out to us within 7 days of purchase and send the product back to us within 10 days of reaching out. There must be 50% or more of the product left in the bottle/jar in order to qualify.  

If a product arrives broken or damaged, we are happy to send a replacement. However, a photograph as proof of the damage/defect is required.

 

P A Y M E N T

We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, Afterpay, Shop Pay, and PayPal.

Please note: We will not be able to refund the shipping cost as it is directly paid to our providers. For international orders, if your package is unclaimed and is returned back to us, we may refund the amount of the products but the shipping cost will not be refunded.

Natural Rots LLC is not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Natural Roots LLC.