Customer Service

If you have any questions, please do not hesitate to reach out to us.

Yes. We use the finest natural, organic, vegan and fair trade ingredients we can find. This includes herbs, butters, clays, soaps and natural oils.

No! We have a love for animals and are cruelty free. We only test on humans which is the best way to get feedback and test results.

Since all products are free of chemical, parabens and unnatural preservatives, it’s best to keep them at room temperature to ensure a longer shelf life. We do use essential oils in our products to help extend the natural shelf of products. Except for "the conditioner" which should be kept in the fridge or freezer if it's going to be awhile before use.

Yes, there are many products that may have a form of nut oil or butter. Although they may not irritate people with nut allergies, please consult with your doctor before using if you have a nut allergy.

All orders will ship out within two business days. If for some reason there is a delay, we will notify you immediately.

Although our natural and organic ingredients are sourced from around the world, all products are made in the U.S. in South Carolina.

Yes we provide Wholesale and Private Label Services.  Please email us at naturalrootsllc@gmail.com with your request or fill out the the contact form on our website and we'll contact you asap with our linesheet. 

Due to the fact we do not use synthetic stabilizers or 
waxes, our natural/organic products are sensitive to temperature 
changes. With that being said, shipping during warm weather seasons are 
challenging and take special care. Melting is a natural reaction to heat
and we have no control over the conditions during transit or delivery. 
This is the nature of natural/organic ingredients. As a formulator, I 
keep all products natural which make them more affected by temperature. 
All products should be stored out of direct sunlight and kept in a cool 
dry place. 59 to 75 F is optimal temperature to be kept at. Should 
product soften, refrigerate until solid, please note efficacy will not 
be affected.

In the warmer months, products may sit in trucks or mailboxes which can 
soften or melt products. While we are committed to 100% customer 
satisfaction, please understand we cannot be responsible for melted 
products.

Know that even if the product melts, this does not affect the 
usability, quality or therapeutic properties of the product. Even if it 
melts and solidifies again, once applied to the body, it will melt 
easily onto skin and serve its main purpose. If your product melts 
during transit, leave your product at room temperature for a couple 
hours or place in the refrigerator or freezer for a few moments for it 
to become solid again. Again, although the product may look different, 
it will still be the same healing and nourishing product and will smooth
into the skin.